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Stay Safe from Fraud and Scams

Security Center

Protect yourself from fraud and exploitation.

State Street Bank is proud to announce that we have earned the AARP BankSafe Trained Seal. This honor is in recognition of financial-exploitation prevention training our employee have completed  and policies we have in place to protect consumers and fight exploitation.

The AARP Initiative has trained our employees to recognize the red flags, understand the appropriate steps to take, and feel empowered to put their knowledge and skills to work. So when you bank at State Street Bank, you know you are in good hands and we know how to identify fraud and exploitation to keep you safe. Learn more: aarp.org/banksafe

In a rapidly changing world of technology, fraud attempts are constant, educate yourself on how to stop and prevent fraud.

Your security is our top priority.

We work tirelessly to protect your money and personal information. As a community bank, we are committed to providing the highest level of customer service and innovative banking products and we are committed to your privacy and security.

In our rapidly changing world of technology, fraud attempts are constant, by educating yourself on how to stop and prevent fraud you’ll stay safer online.

We understand that when you bank with us, you’re trusting us with your money. We take that responsibility to heart. We have safeguards in place to help keep your bank accounts and personal information secure. But there are steps you can take to protect yourself from identity theft, fraud and online scams.

We understand that fraud and identity theft can be very disruptive, if we identify potential fraudulent activity on any of your accounts, we will contact you immediately.

If you suspect you may be the victim of fraud or identity theft, or notice suspicious activity on your account, please contact us immediately at 217.223.6480.

Contact us to report:

Fraud or suspicious activity
217.223.6480

Lost or stolen debit cards
1.888.297.3416

Lost or stolen credit cards
1.800.423.7503

Plane flying over cargo ships

Shipping Phishing Scams

The COVID-19 pandemic continues to impact supply chains for countless industries around the world. Unfortunately, cybercriminals are using problems like shipping delays to their advantage. Recently cybercriminals started using the possibility of a delayed or missed shipment as phish bait.

The scam starts with an email that appears to come from a reputable shipping company (FedEx, UPS, or USPS) or a trusted online store (Amazon, Etsy, Walmart). The email urges you to click on a link to download an important shipping confirmation document. If you click the link, you’ll be taken to a login webpage that asks for your email and password. Unfortunately, the email was actually sent by cybercriminals and the link leads to a well-designed phishing webpage. Any information that you enter on the webpage will be sent straight to the cybercriminals.

To stay safe from similar scams, remember the following tips:

  • Watch out for a sense of urgency. These types of scams rely on impulsive actions, so always think before you click.
  • Never click on a link or download an attachment in an email that you were not expecting.
  • If you are expecting a shipment and receive a related email, confirm that the email is legitimate before clicking any links in the email. Look for details such as the order number, the purchase date, and the payment method.

If you suspect you have been duped by this type of phishing scams, go to IdentityTheft.gov. There you’ll see the specific steps to take based on the information that you lost. And be sure to contact your bank immediately.

Your security is our top priority.

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