eServices Representative

Job Description

The eServices Representative is directly responsible for being the primary point of contact for providing telephone customer service support/assistance regarding eServices and customer account related inquiries. This position reports directly to the eservices Accounting Manager.

Duties & Responsibilities

• Primary point of contact for incoming calls regarding any eServices
• Assists customers over the telephone with routine questions or issue with any eServices; and responds to client inquiries promptly, effectively, and professionally, with a positive attitude
• Utilizes marketing techniques to build relationships by actively cross selling and marketing new and existing products and services to current and potential customers
• Handles all eServices messages and form submissions and responds accordingly
• Assists with efforts to identify and implement a positive overall customer service
• Contributes to fostering positivity and teamwork within the bank
• Performs daily verification, workflow, and exception tracking of  Document Imaging
• Verifies mobile deposit submissions daily
• Performs other duties as assigned

Education & Work Experience Requirements

A minimum of 1 year experience in banking preferred – ex: bookkeeping, customer service, help desk, and/or operations functions.

Mental & Physical Requirements

Ability to sit/stand/kneel/bend/for extended periods of time. Developed interpersonal skills, ability to work under high pressure while remaining composed. Strong communication skills – both oral and written, with attention to detail, is critical. Organization, prioritization, and time management skills are needed.

Competencies

Jack Henry 20/20 Experience, proficiency in MS Office, problem solving/reasoning/analysis, familiarity with banking, and a thorough knowledge of policies, procedures, & regulatory pertaining reg E, proficiency in rules & regulations regarding Bank Secrecy Act, USA Patriot Act, & OFAC.

Equal Opportunity Employer – State Street Bank offers equal employment opportunities, regardless of race, religion, national origin, sex, age, sexual orientation, disability or military status. This commitment is applied to every facet of employment, including recruiting, training, transfers, compensation, promotions and other terms and conditions of employment.