The eServices Representative is directly responsible for being the primary point of contact for providing telephone customer service support/assistance regarding eServices and customer account related inquiries. This position reports directly to the eservices Accounting Manager.
Duties & Responsibilities
Primary point of contact for incoming calls regarding any eServices
Assists customers over the telephone with routine questions or issue with any eServices; and responds to client inquiries promptly, effectively, and professionally, with a positive attitude
Utilizes marketing techniques to build relationships by actively cross selling and marketing new and existing products and services to current and potential customers
Handles all eServices messages and form submissions and responds accordingly
Assists with efforts to identify and implement a positive overall customer service
Contributes to fostering positivity and teamwork within the bank
Performs daily verification, workflow, and exception tracking of Document Imaging
Verifies mobile deposit submissions daily
Performs other duties as assigned
Education & Work Experience Requirements
A minimum of 1 year experience in banking preferred – ex: bookkeeping, customer service, help desk, and/or operations functions.
Mental & Physical Requirements
Ability to sit/stand/kneel/bend/for extended periods of time. Developed interpersonal skills, ability to work under high pressure while remaining composed. Strong communication skills – both oral and written, with attention to detail, is critical. Organization, prioritization, and time management skills are needed.
Jack Henry 20/20 Experience, proficiency in MS Office, problem solving/reasoning/analysis, familiarity with banking, and a thorough knowledge of policies, procedures, & regulatory pertaining reg E, proficiency in rules & regulations regarding Bank Secrecy Act, USA Patriot Act, & OFAC.
Equal Opportunity Employer – State Street Bank offers equal employment opportunities, regardless of race, religion, national origin, sex, age, sexual orientation, disability or military status. This commitment is applied to every facet of employment, including recruiting, training, transfers, compensation, promotions and other terms and conditions of employment.