Switchboard Receptionist

Full-Time

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Job Description

The Switchboard Receptionist is responsible for answering incoming calls efficiently and effectively; and transferring calls in a polite and informative manner to the appropriate person. The Switchboard Receptionist will also perform administrative functions and special projects as assigned.

Hours

Monday-Thursday 8:00 am - 4:30 pm, Friday 8:00 am - 5:00 pm

Duties & Responsibilities

  • Answers high volume of inbound calls, maintaining efficient and effective response rate; and transfers/directs the calls to the appropriate person
  • Monitors the phone system efficiencies and makes recommendations to management for better effectiveness
  • Responds to customer telephone inquiries; and provides basic bank information to them
  • Establishes and maintains communications between departments, management, and customers; and delivers excellent customer service while maintaining confidentiality
  • Takes messages over the telephone and forwards the message to appropriate personnel
  • Continually works on professional development required to perform the duties efficiently
  • Performs administrative and clerical duties; and works on special projects as assigned
  • Seeks out continued opportunities to improve on professional development
  • Performs other duties as assigned

Education & Work Experience Requirements

High school diploma or equivalent, experience working with multi-telephone systems

Mental & Physical Requirements

Ability to sit for extended periods of time, bend and kneel on occasion, time management, organizational, and prioritization skills, detail-focus, strong organizational skills

Competencies

Telephone etiquette knowledge, multi-line telephone answering experience, operating standard office equipment such as telephone, computer, adding machine, proficiency with Microsoft Office known proficiency in customer service and basic problem solving

Equal Opportunity Employer – State Street Bank offers equal employment opportunities, regardless of race, religion, national origin, sex, age, sexual orientation, disability or military status. This commitment is applied to every facet of employment, including recruiting, training, transfers, compensation, promotions and other terms and conditions of employment.

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