Skip to main content
Account Access
Enroll Now|Forgot Password?
Cash Management Login
Stay Safe from Fraud and Scams

Security Center

Protect yourself from fraud and exploitation.

State Street Bank is proud to announce that we have earned the AARP BankSafe Trained Seal. This honor is in recognition of financial-exploitation prevention training our employee have completed  and policies we have in place to protect consumers and fight exploitation.

The AARP Initiative has trained our employees to recognize the red flags, understand the appropriate steps to take, and feel empowered to put their knowledge and skills to work. So when you bank at State Street Bank, you know you are in good hands and we know how to identify fraud and exploitation to keep you safe. Learn more: aarp.org/banksafe

In a rapidly changing world of technology, fraud attempts are constant, educate yourself on how to stop and prevent fraud.

Your security is our top priority.

We work tirelessly to protect your money and personal information. As a community bank, we are committed to providing the highest level of customer service and innovative banking products and we are committed to your privacy and security.

In our rapidly changing world of technology, fraud attempts are constant, by educating yourself on how to stop and prevent fraud you’ll stay safer online.

We understand that when you bank with us, you’re trusting us with your money. We take that responsibility to heart. We have safeguards in place to help keep your bank accounts and personal information secure. But there are steps you can take to protect yourself from identity theft, fraud and online scams.

We understand that fraud and identity theft can be very disruptive, if we identify potential fraudulent activity on any of your accounts, we will contact you immediately.

If you suspect you may be the victim of fraud or identity theft, or notice suspicious activity on your account, please contact us immediately at 217.223.6480.

Contact us to report:

Fraud or suspicious activity
217.223.6480

Lost or stolen debit cards
1.888.297.3416

Lost or stolen credit cards
1.800.423.7503

Woman using two factor authentication on a laptop

Multi-Factor Authentication

Protect your 2FA codes along with your password!

Google recently removed a malicious app from their Google Play store. The app, “2FA Authenticator” was available for download for 2 weeks and was downloaded more than 10,000 times.

Hackers used the fully functional 2FA Authenticator app to not only deliver two-factor authentication (2FA) codes but it also downloaded a virus giving the hackers remote access to the user's phone. The virus uses keylogging and screen captures in order to steal banking credentials and financial information from the unsuspecting user. Anyone who downloaded the software is advised to remove the app from their Android phone, change their bank credentials, and scan their phone for malicious software that may still reside on their Android.

State Street Bank does NOT utilize the ‘2FA Authenticator’ software. We support the 'Authy Authenticator App' for our Digital Banking platform. Authy is highly regarded and considered to offer the best combination of compatibility, usability, security, and reliability.

You should always be careful about the applications that you download from the Android or Apple stores. Additionally, you should also protect any 2FA codes you receive, similarly to how you protect your passwords. No one should ask for your password, and the same is true for 2FA codes.

For example, in attempt to hack into your account, a scammer may click the ‘reset password’ link in order to change the password for your Amazon account. When the fraudster encounters a prompt for a 2FA code that was sent to your cell phone, they will call you impersonating an Amazon support person. Representatives that support Amazon will never ask for your account password or a 2FA verification code. The same is true for all companies (i.e. Banks, Venmo, PayPal, Coinbase, etc.). 

What are you looking for today?

Common Searches:

Smiling Family
Open An Account
Bank with Quincy's Oldest Community Bank
Open an Account Now
Business Owners in front of an open sign
Better Business Solutions
Business is competitive, you need a competitive edge!
Business Checking Details
Hands holding a tree
Trust Services
We are big enough to get the job done, but small enough to care.
Learn More
Smiling Family
Investment Services
An investment team built for you, from people you trust.
Contact Us
Community Bank
Your Community Bank

We're only as strong as the communities we serve.

Learn More