An account takeover happens when a fraudster poses as a financial institution to get your personal or account information. Once the fraudster has access to your account, they can make unauthorized transactions. An account takeover begins with a fraudster texting or calling you. They usually claim they are from the bank's fraud department. They ask you to confirm suspicious transactions on your account. They typically follow up by asking for your login information, and may send you a text code to verify your identity. 

NOTE: State Street Bank will NEVER call you and ask for your personal or login information or ask to verify a text code over the phone.

The account takeover fraud most commonly begins after business hours, typically on a Friday, so it can run through the weekend.
Prevent Account Takeover:

• If someone posing as State Street Bank contacts you by phone, email, or text message and wants you to share your personal information or a text code, consider it fraud.
• If you receive a text or email that seems suspicious. Ignore the message, and do not call any phone numbers in the text. Call the bank's main number by direct dialing 217.223.6480.
• If you receive a phone call that seems suspicious, end the call immediately. Don't rely on Caller ID. Phone numbers can be spoofed to appear differently on Caller ID.
• Never verify a text code over the phone that you may have received.  
• Sign up for account alerts within digital banking.  

 Do not share your personal information with anyone!
If you feel you have been the victim of fraud, please contact us immediately 217.223.6480.