- Make A Payment
- Ask Us
- Fraud/Security for Deposits
Frequently Asked Questions
To enroll in Digital Banking, click Enroll Now at the top of the page and follow the instructions to complete enrollment. If you run into any issues when enrolling please contact us 217-223-6480.
Digital Banking and Bill Pay are a FREE service we offer to our customers.
If you have successfully logged in to Digital Banking before then choose 'Forgot?" on the login page. If you have not successfully logged in to Digital Banking before then please call the bank at 217-223-6480 and ask to speak to someone regarding your Digital Banking account, or stop by any of our locations. We may ask you questions to verify your identity before unlocking your account.
Before you can use the forgot password feature you will need to have successfully logged in to Digital Banking before, or if the information you provided does not match what we have on file please contact us 3217-223-6480 for assistance.
Log in to Digital Banking, in the left menu at the bottom, select the arrow, Settings, Security, Change Username. The system may ask you to verify your password before accepting the change.
There is a 10–minute inactivity timeout to protect your account should you forget to sign off.
To rename an account, choose the account from the dashboard, settings, rename. Then type your new account name in the box and click save.
You may change your email address within Digital Banking under settings. The system may ask you to verify your password before accepting the change.
Simply set up a transfer from your Checking/Savings account to your loan by selecting a one-time payment or set up a recurring payment. If you do not have a deposit account at State Street Bank you can link to a checking or savings account outside the bank. Setting up external transfers accounts does require account verification that may take up to three business days.
Transfers can be made up until 4:00 pm to be considered on the same business day. If a transfer is made after 4:00 pm then it will be on the next business day.
Digital banking will not allow you to overdraw your account. If you have a scheduled transfer but the funds are not available at the time of the transfer the system will cancel the transfer. All transfers are pending until the end of the business day online (4:00 pm) and may cancel if another transaction posts to your account causing the account to have insufficient funds for the transfer.
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