FAQs

General Bank Information

What are your hours and locations?

We have three locations in Quincy and one in Payson. Please visit our locations page to find out our hours and exact locations.

Where are your ATMs located?

Please visit our locations page to find our ATMs.

What does it cost to get cash from another bank's ATM?

It varies, but the first screen will always give you the fee amount so you can continue or cancel the transaction if you don't wish to continue. If you are traveling, be sure to check Shazam's Privileged Status website to search for Privileged Status ATMs. These would be free (no fee) ATMs.

What are the cut-off times for deposits to be posted on the same business day?

The cut-off time for lobby and drive-up transactions at all facilities is 4:00pm. Any deposit made after 4:00 pm will be posted at the end of the next business day.

What is the routing number for State Street Bank?

Our routing number is 081200528.

How hard is it to switch my direct deposit payroll to State Street Bank if I switch my checking?

This is easy! We will give you your new account number and our bank routing number to give to your payroll department and that is all they will need. Depending on your timing, you may have both accounts open for one payroll cycle if it was too late to get the switch made.

Online Banking/Bill Pay

How do I sign up for Online Banking and Bill Pay?

There are quite a few different ways to sign up for our Online Banking and Bill Pay service. While opening a new account or just doing your normal bank business, ask the customer service representative to provide you with an enrollment form. Another option is to call us and ask that one be mailed to you. And of course, you can always fill out our enrollment form by clicking here. After we receive your enrollment form, you should receive an Online Banking ID and temporary PIN in the mail within 3 business days.

What does Online Banking and/or Bill Pay cost?

Currently, Online Banking and Bill Pay are both FREE!

What if I have forgotten my Online Banking PIN or am locked out of my accounts?

First, call the bank at 217-223-6480 and ask to speak to someone regarding your Online Banking account, or stop by any of our locations. We will ask you for your Online Banking ID as well as have you verify other information before issuing you a temporary password that you will change during your next login.

How do I add a new account to my Online Banking list?

There are two different ways this can be done: 1. Stop by any of our locations and fill out and sign a form to add your account or 2. log in to Online Banking and click on the Contact tab to send us a secure message requesting to add an account.

How far in advance should I schedule my bill payments?

For payments that are being sent electronically, please allow 3 business days. Allow 5-7 business days if a paper check must be issued.

Loans

Does State Street Bank provide loans for all needs?

Yes. State Street Bank has a full suite of loans for our customers. Our professional lenders can help you with your home, auto, boat, personal, home equity or other type of loan, and suggest the one that best meets your needs.

Debit Cards

What are my daily limits?

Your daily limits are given to you in your acceptance letter. You can also call us to get your daily limits if you no longer have your letter.

What does it cost to get cash from another bank's ATM?

It varies, but the first screen will always give you the fee amount so you can continue or cancel the transaction if you don't wish to continue. If you are traveling, be sure to check the Privileged Status website to search for Privileged Status ATMs.

I've lost my card. What should I do?

If you cannot find your card, notify us immediately. If it is after banking hours, you can call 1-800-383-8000 and report your lost card.

What should I do if I have lost my PIN?

For security reasons, we do not have your PIN at the bank, but we can order a copy of it for you. There is a $5.00 fee for this.

My card expires soon, but I haven't received a new card yet. Why not?

The card you have will automatically be replaced every two years. We will mail the card to you around the 15th of the month it is due to expire. If you do not receive your card by the end of the month, please contact us.